ESABHA.

Most of our work is for clients. eSabha isn't.

In Sri Lanka, reporting a problem to your local council — a broken streetlight, an unsafe tree, an unauthorized construction — meant a paper form, a physical visit, and a process nobody could track. Multiply that by every council in the country and you have a coordination problem nobody was solving because nobody was paying to solve it.

So we built it ourselves.

eSabha is a mobile app where residents take a photo, file a complaint with location data, chat with the council about it, and see status updates as it gets resolved. On the council side, an admin dashboard handles intake, assignment, and reporting. On the ministry side, analytics show patterns across councils — what's breaking, where, and how fast it gets fixed.

It's the kind of product a country needs and a startup market won't fund. So Akvasoft funds it.

• — A resident mobile app for complaint submission with photos, videos, and location
• — An action dashboard for council staff to receive, triage, and resolve complaints
• — An admin layer for local government departments to track individual cases and visualize trends
• — Architecture on DigitalOcean, kept lean enough to run sustainably on a maintenance-only budget

The mobile app is free for residents. Forever. The councils pay a small setup and monthly maintenance fee — designed to cover costs, not to make Akvasoft money.

Launched in 2021 with 10 councils. Grew to 14 by 2023, 35 by 2024, and 45 today.

Over 3,000 residents are using the app. More than 2,000 public service complaints have been submitted, routed, and resolved through it. Streetlights, unsafe trees, illegal constructions, sanitation issues — the everyday infrastructure of how a city actually works.

We're still maintaining the platform at our own cost.

We want eSabha at 100+ councils in Sri Lanka through 2025–2026, with payments and applications layered onto the platform so it becomes the single digital surface between residents and their councils. Nationwide coverage by mid-2027. After that — South Asia, Africa, anywhere a country has the same coordination problem and no one solving it.

Anyone can run an agency. Fewer agencies build their own product inside the country they're operating from, give it away to residents, and pay for the upkeep themselves.

We built eSabha because our team is in Sri Lanka, our country needed it, and we had the engineering capacity to make it real. That's not a marketing position. It's just what we did.

If we'll do this for our own country, you can probably guess how seriously we take the products we build for our clients.